Skills & Competencies for Field Service Engineer I

Field Service Engineer I job profile

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JOB SUMMARY for Field Service Engineer I

Provides on-site support and technical assistance with various products or equipment.

JOB RESPONSIBILITIES for Field Service Engineer I

Installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures. Orders and replaces parts as needed. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product features. May provide some customer training.

Field Service Engineer I SALARY RANGE

BASE 50%
$70,007
TOTAL 50%
$72,015
Job Level
P01
Job Code
EN04100154
Education/Degree
Bachelor's Degree
Reports To
Manager

Field Service Engineer I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Field Service Engineer I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Field Service Engineer I

1 Industry Competency – Failure Analysis
Proficiency Level -1
Skill definition-Defining the cause of failure to make corrective actions and mitigate further failures through a systematic investigation.
Level 1 Behaviors
(General Familiarity)
Cites basic failure analysis principles and methodologies to identify equipment failures.
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Level 2 Behaviors
(Light Experience)
Applies structural analysis methods to support test and failure investigations.
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Level 3 Behaviors
(Moderate Experience)
Coordinates directly with customers to complete root cause failure analysis.
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Level 4 Behaviors
(Extensive Experience)
Addresses failures through in-depth data analysis and control system logic review.
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Level 5 Behaviors
(Mastery)
Adopts the latest technologies and tools used for to conduct failure analysis.
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3 Field Service Engineer I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Engineer I
Proficiency Level - 4
5 Competency for - Field Service Engineer I
Proficiency Level - 5

10 general skills or competencies (Job family competencies) for Field Service Engineer I

1 Job Family Competencies – Customer Interaction
Proficiency Level -2
Skill definition-Fostering relationships and positive communication with customers to identify their demands to gain a competitive market advantage.
Level 1 Behaviors
(General Familiarity)
Cites common platforms used in facilitating customer interaction and engagement.
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Level 2 Behaviors
(Light Experience)
Compiles information and data related to customer interactions to appropriate systems.
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Level 3 Behaviors
(Moderate Experience)
Analyzes customer interactions to gain insights on customer needs and expectations.
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Level 4 Behaviors
(Extensive Experience)
Delivers optimal customer solutions during interaction to enhance customer interaction value.
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Level 5 Behaviors
(Mastery)
Builds customer service workflows to streamline the delivery of substantive customer interactions.
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2 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Cites the best practices used in improving customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Adheres to our policies in providing customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Analyzes survey results to identify opportunities in improving customer service and satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of customer satisfaction.
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Level 5 Behaviors
(Mastery)
Champions the adoption of digital analytics to measure customer satisfaction.
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3 Field Service Engineer I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Engineer I
Proficiency Level - 4
5 Competency for - Field Service Engineer I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Field Service Engineer I

1 Core Competencies – Customer Focus
Proficiency Level -2
Skill definition-Aligning business processes with customers’ goals and expectations.
Level 1 Behaviors
(General Familiarity)
Cites different customer preferences and requests to configure products to customer liking.
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Level 2 Behaviors
(Light Experience)
Applies the principles of maintaining a customer-focused environment to meet service standards.
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Level 3 Behaviors
(Moderate Experience)
Audits the services provided to clients to ensure they meet client needs.
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Level 4 Behaviors
(Extensive Experience)
Anticipates clients' upcoming needs and concerns to prevent potential issues.
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Level 5 Behaviors
(Mastery)
Champions new tools and techniques for anticipating clients' upcoming needs and concerns.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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3 Field Service Engineer I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Engineer I
Proficiency Level - 4
5 Competency for - Field Service Engineer I
Proficiency Level - 5

Summary of Field Service Engineer I skills and competencies

There are 1 hard skills for Field Service Engineer I, Failure Analysis.
10 general skills for Field Service Engineer I, Customer Interaction, Customer Satisfaction, Customer Support, etc.
6 soft skills for Field Service Engineer I, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Field Service Engineer I, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.

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